{"id":16197,"date":"2026-03-31T13:32:28","date_gmt":"2026-03-31T11:32:28","guid":{"rendered":"https:\/\/www.cadvilla.com\/?page_id=16197"},"modified":"2026-04-23T11:36:02","modified_gmt":"2026-04-23T09:36:02","slug":"support","status":"publish","type":"page","link":"https:\/\/www.cadvilla.com\/en\/support\/","title":{"rendered":"General Information on Using the cadvilla Support Area"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>General Information on Using the cadvilla Support Area<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In the upper section, you will find buttons for:<\/p>\n<ul>\n<li>The <a href=\"https:\/\/www.cadvilla.com\/en\/support\/tutorial-for-beginners\/\"><strong>Tutorial<\/strong><\/a>, for a smooth start with our software<\/li>\n<li><strong>Manuals<\/strong> for cadvilla and its individual modules<\/li>\n<li>Important shortcuts and key combinations for the fast use of cadvilla<\/li>\n<li>Information regarding online support (remote maintenance)<\/li>\n<li>Contact via a form for a cadvilla support request<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-search us-field-style_1 us_custom_fc24b079 layout_simple iconpos_right\"><div class=\"w-search-form\"><form class=\"w-form-row for_text\" role=\"search\" action=\"https:\/\/www.cadvilla.com\/en\/\" method=\"get\"><div class=\"w-form-row-field\"><input type=\"text\" name=\"s\" placeholder=\"Search\" aria-label=\"Search\" value\/><input type=\"hidden\" name=\"post_type\" value=\"post\" \/><input type=\"hidden\" name=\"lang\" value=\"en\" \/><\/div><button class=\"w-search-form-btn w-btn\" type=\"submit\" aria-label=\"Search\" style=\"--icon-size:18px;\"><i class=\"fas fa-search\"><\/i><\/button><\/form><\/div><\/div><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><img data-dominant-color=\"f3ab1f\" data-has-transparency=\"false\" style=\"--dominant-color: #f3ab1f;\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16075 alignleft not-transparent\" src=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/suche.jpg\" alt=\"\" width=\"40\" height=\"39\" \/>By clicking on the magnifying glass in the <strong>top right corner<\/strong>, you can enter a search term for the support articles \u2013 e.g., extend wall \u2013 this feature allows you to <strong>search for a specific term<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><section class=\"av_textblock_section \">\n<section class=\"av_textblock_section \">\n<div class=\"avia_textblock \">\n<h3><span style=\"color: #ff9900;\"><em>Important:<\/em><\/span> Using the Picture-in-Picture (PiP) Function for Videos<\/h3>\n<p>Picture-in-Picture (PiP) allows you to watch videos from the support article in a floating window over other applications. This provides you with the optimal conditions for learning cadvilla quickly. You can find more information about this in our <a href=\"https:\/\/www.cadvilla.com\/en\/support\/function-picture-in-picture-for-videos\/\">article on the Picture-in-Picture (PiP) video function<\/a>.<\/p>\n<h3>Changing the Playback Speed and Resolution of Videos<\/h3>\n<p><a ref=\"magnificPopup\" href=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/geschwindigkeitaufloesung.jpg\"><img data-dominant-color=\"949493\" data-has-transparency=\"false\" style=\"--dominant-color: #949493;\" loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-16138 not-transparent\" src=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/geschwindigkeitaufloesung.jpg\" alt=\"\" width=\"350\" height=\"197\" \/><\/a>To change the playback speed and resolution of the videos, first start the video by clicking the &#8220;Play&#8221; button. Then, move your cursor over the video area again and click on the displayed gear icon (Settings).<\/p>\n<p>A window will open, and by clicking on &#8220;Speed,&#8221; you can set the video&#8217;s playback speed to be either slower or faster.<\/p>\n<p>You can choose between the playback values 0.25, 0.5, Normal, 1.25, 1.50, and 2.0.<\/p>\n<p>When setting the resolution, we recommend selecting either 720p or 1080p.<\/p>\n<h3>Remote Support \u2013 Online Support \u2013 Remote Maintenance<\/h3>\n<p><a href=\"https:\/\/get.teamviewer.com\/cadvilla\"><img data-dominant-color=\"878b86\" data-has-transparency=\"true\" style=\"--dominant-color: #878b86;\" loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-22 size-full has-transparency\" src=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/remotesupport.png\" alt=\"\" width=\"174\" height=\"54\" \/><\/a>By clicking on &#8220;Remote Support&#8221; (image on the side) and subsequently running the file, a software for remote maintenance (online support) will be started. For more information on remote maintenance, click on Online Support in the upper section.<\/p>\n<p><a href=\"https:\/\/www.cadvilla.com\/en\/support\/online-support_en\/\"><em>Online-Support<\/em><\/a><\/p>\n<h3>cadvilla Tutorial for Beginners<\/h3>\n<p><a href=\"https:\/\/www.cadvilla.com\/en\/support\/tutorial-for-beginners\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-16090 size-full\" src=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/tutorial.png\" alt=\"\" width=\"240\" height=\"167\" \/><\/a>We have an extensive video collection where an entire floor plan is drawn from start to finish. This video collection covers the most important points for constructing a building \u2013 starting with the:<\/p>\n<ul>\n<li>Setting options in cadvilla<\/li>\n<li>Input options for interior and exterior walls, window input, door input<\/li>\n<li>Definition of a roof and input of dormers<\/li>\n<li>Creation of multiple floors<\/li>\n<li>Placing furnishings in the project and texturing surfaces<\/li>\n<li>and much more&#8230;<\/li>\n<\/ul>\n<h3>cadvilla on YouTube<\/h3>\n<p><a class=\"alignleft\" href=\"https:\/\/www.youtube.com\/user\/cadvilla\"><img data-dominant-color=\"e1bfbf\" data-has-transparency=\"true\" style=\"--dominant-color: #e1bfbf;\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-16085 alignnone has-transparency\" src=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/youtube.png\" alt=\"\" width=\"32\" height=\"32\" \/><br \/>\n<\/a>All available YouTube videos are accessible here in the support area and are described in detail with jump marks accordingly. Furthermore, the videos here in the support area are without advertising. However, if you are looking for cadvilla training videos directly on YouTube, you can find them at:<br \/>\nwww.youtube.com\/cadvilla<\/p>\n<\/div>\n<\/section>\n<\/section>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"General Information on Using the cadvilla Support Area In the upper section, you will find buttons for: The Tutorial, for a smooth start with our software Manuals for cadvilla and its individual modules Important shortcuts and key combinations for the fast use of cadvilla Information regarding online support (remote maintenance) Contact via a form for...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16197","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Information on Using the cadvilla Support Area - 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