{"id":6376,"date":"2019-06-13T16:33:07","date_gmt":"2019-06-13T14:33:07","guid":{"rendered":"https:\/\/www.cadvilla.pl\/faq\/"},"modified":"2023-10-22T13:30:12","modified_gmt":"2023-10-22T11:30:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cadvilla.com\/en\/faq\/","title":{"rendered":"Frequently asked questions &#8211; FAQ\u00b4s"},"content":{"rendered":"<section class=\"l-section wpb_row ca-headerbackground1 height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_bottom type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\">[vc_custom_heading text=&#8221;Frequently asked questions &#8211; FAQ\u00b4s&#8221; font_container=&#8221;tag:p|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;ca-headertext&#8221;]<div class=\"w-iconbox ca-headerbutton iconpos_top style_outlined color_primary align_center no_text no_title\"><a href=\"#begin\" class=\"w-iconbox-link\" aria-label=\"fas|chevron-down\"><div class=\"w-iconbox-icon\" style=\"font-size:;\"><i class=\"fas fa-chevron-down\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row ca-headerbg height_small\" id=\"begin\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column ca-heading1\"><div class=\"wpb_wrapper\"><h1>Frequently asked questions about cadvilla<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_9a24c93d height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_3-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs us_custom_2d54ac7d style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"c55b\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-c55b\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">For which users is cadvilla intended?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c55b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our 3D architecture software includes a very simple and self-explaining user interface concept in combination with powerful features.<br \/>\nTherefore, the CAD program is ideal for both professional and private users.<br \/>\nOur clients in the commercial sector include architects, contractors, professional planners, design offices and draftsmen who use cadvilla to create comprehensive plans for new construction projects and renovations.<\/p>\n<p>Real estate agents particularly like to use the 3D architecture software because of the high-quality 3D visualizations for presentation purposes and thus create expos\u00e9s with color-designed 2D floor plans and 3D views of the building.<\/p>\n<p>In the private sector, self-builders and &#8220;hobby architects&#8221; use our software to create complete and standardized documents for planning application or to give the architect an initial idea of the desired project and thus save planning costs.<\/p>\n<p>As a general rule, if you&#8217;re planning a home or apartment, you should begin with the best professional software right from the start just to save time and money.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"f720\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-f720\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">Is previous knowledge required to deal with this architecture software?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-f720\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Previous knowledge and experience in dealing with a 3D CAD architecture program is not required. The user interface and handling is intuitive and in most cases self-explaining. However, a basic knowledge of your Windows operating system should be available<\/p>\n<p>Basic knowledge of the building construction sector is helpful, but not required.<\/p>\n<p>With the help of our training videos on YouTube and in our support area, you will be able to create sophisticated floorplans and walk through your building in 3D without any previous knowledge.<\/p>\n<p>The default settings of the construction elements (for example, walls with layer structure, windows, doors, stairs, beams) are provided with meaningful values and can be applied immediately.<br \/>\nThe timber construction for your roof is created automatically and does not require any special knowledge. If necessary, the default parameters for the design elements can of course be changed at any time later.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c8d4\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-c8d4\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">How long do I need to get used to the program?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c8d4\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>From the beginning of the architectural software development, attention has been paid to an intuitive and user-friendly handling. The CAD program is therefore also suitable for people without special computer experience.<\/p>\n<p>In addition to the manual, provided as PDF-file, and an extensive <a href=\"https:\/\/www.cadvilla.com\/support\/en\/\">support area<\/a> with more than 200 training videos, an <a href=\"https:\/\/www.cadvilla.com\/en\/tutorial\/\">online tutorial<\/a> is also available to get you started.\u00a0The tutorial demonstrates the creation of an example floor plan step by step.<\/p>\n<p>With these tools, a quick learning curve of the software is guaranteed and the learned features can be used immediately in your own project. Even without previous knowledge, you will soon be able to create a sophisticated floor plan.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qa63\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-qa63\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">How long is the download available after purchasing the software?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qa63\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Once your order has been placed, a personal download link for the software and a second for the tutorial package will be sent to you by e-mail.<br \/>\nThis download link is valid for 3 weeks. During this period you can download the software as often as you like. After three weeks the link becomes invalid.<\/p>\n<p>Therefore, it is important to retain a copy of the downloaded files on an EXTERNAL medium for possible later installations.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ebe2\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-ebe2\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">Can I also order the architectural software on DVD?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ebe2\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The software can be ordered primarily as a download. Optionally, you could order a BACKUP DVD in your shopping cart.<\/p>\n<p>This customized BACKUP DVD contains all the files that are provided for download.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"jd7e\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-jd7e\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">What support options are available for questions?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-jd7e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The first place to go in case of questions about the program is apart of the manual our extensive <a href=\"https:\/\/www.cadvilla.com\/support\/en\/\">support area<\/a> with hundreds of descriptions and video tutorials.<\/p>\n<p>If your questions are still not answered, please call us on +43 662 650 650 40. We are always available on business days between 9: 30-12: 00h and 13: 30-16: 30h.<\/p>\n<p>Another option to solve your problem is a free remote support by our well trained customer care. We show you remotely on your screen how to solve the issue. Call us, we will then log in via TeamViewer on your computer and show you how it&#8217;s done.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wf0b\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-wf0b\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">What are our skills as a supplier of architectural software?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wf0b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our company now exists for more than 20 years and has been active in architectural software and construction software development ever since. The &#8220;Know How&#8221; acquired during this time for a powerful and user-friendly CAD software and many years of experience resulted in our product cadvilla.<\/p>\n<p>The architectural software cadvilla was introduced in 2009 with great success and has since been developed further with numerous new functions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"p09e\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-p09e\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">Will the software take German standards into account?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-p09e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Yes, all important requirements according to the DIN standard are considered and made available during construction.<\/p>\n<p>When constructing, for example, a dimension according to DIN 1356 is possible. Windows and doors can be presented architect-friendly in the plan. Standardized wall hatch patterns for displaying different building materials are included in the program. Our catalog with 2D symbols for electrical, gas and safety installation meets German standards and much more.<\/p>\n<p>Also, the calculation of living areas can be set so that either DIN 277 or Wohnfl\u00e4chenverordnung (living space calculation) (WoFlV) is taken into account.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section ca-ausblenden\" id=\"n24b\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-n24b\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">Is there a trial version of cadvilla?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n24b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you would like to test cadvilla in advance, it is possible to request a TRIAL version. This TRIAL version then runs from installation 5 days without any restriction.<\/p>\n<p>Our TRIAL versions are configured and provided individually for each customer. For this we need your complete postal address including valid phone number and permanent email address.<\/p>\n<p>The data will then be encoded into a TRIAL version of cadvilla professional. The download link for this version will be sent to the email address you have previously specified.<\/p>\n<p>For the request of the trial version please use this # form #.<\/p>\n<p>The data you provided are completely subject to our privacy policy and will not be used for any other purpose, not even for our own advertising activities.<\/p>\n<p>You can also call us at any time to clarify questions before you make your purchase decision.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"n3d3\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-n3d3\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">On how many computers can I use a purchased license?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-n3d3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>A purchased license can be activated on a maximum of two devices. However, simultaneous use of both computers is not permitted by our licensing conditions.<\/p>\n<p>If you ever replace your computer with a newer device, the software will of course be re-enabled on the new device by simply requesting a new activation key.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"i542\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-i542\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">Are there additional costs when purchasing cadvilla?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-i542\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>When purchasing a license from cadvilla, there are no additional or hidden costs. The price is a one off payment without subscription and the purchased license can be used almost without time limitation (over 70 years).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h6be\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-h6be\" aria-expanded=\"false\"><i class=\"fas fa-question-circle\"><\/i><div class=\"w-tabs-section-title\">What options are available for later updates?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h6be\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Updates within a version number (e.g., version 9.0.0.2 to 9.0.0.9) appear several times a year and are available for free by download.<\/p>\n<p>Once a year we typically release a new version with a new version number (e.g., 10.0.0.1). This version can then be purchased as an upgrade for a reduced upgrade price (upgrades are not mandatory).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5><span class=\"ca-headertext-seitenleiste\">Looking for something specific?<\/span><\/h5>\n<\/div><\/div><div class=\"wpb_widgetised_column wpb_content_element\"><div class=\"wpb_wrapper\"><div id=\"search-4\" class=\"widget widget_search\"><h3 class=\"widgettitle\">Search<\/h3><form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/www.cadvilla.com\/en\/\">\n\t\t\t\t<label>\n\t\t\t\t\t<span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t<input type=\"search\" class=\"search-field\" placeholder=\"Search &hellip;\" value=\"\" name=\"s\" \/>\n\t\t\t\t<\/label>\n\t\t\t\t<input type=\"submit\" class=\"search-submit\" value=\"Search\" \/>\n\t\t\t<\/form><\/div><\/div><\/div><div class=\"w-separator us_custom_c822cfd9 has_text_color size_medium with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5><span class=\"ca-headertext-seitenleiste\">Open questions?<\/span><\/h5>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Simply write us a few lines via our contact form. We will answer them as soon as possible.<\/p>\n<\/div><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_5 us_custom_2ac0b1fd icon_atleft\" title=\"contact form\" href=\"https:\/\/www.cadvilla.com\/en\/c-contactform\/ \"><i class=\"fas fa-sign-in\"><\/i><span class=\"w-btn-label\">contact form<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container us_custom_f99fc7bc has_bg_color\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_outlined color_primary align_center\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;\"><i class=\"far fa-phone\"><\/i><\/div><div class=\"w-iconbox-meta\"><h4 class=\"w-iconbox-title\">Personal advice?<\/h4><div class=\"w-iconbox-text\"><p>Are you interested in cadvilla and have further questions about one of our products? Write us a few lines via the contact form and arrange a personal consultation.<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_5 us_custom_2ac0b1fd icon_atleft\" title=\"contact form\" href=\"https:\/\/www.cadvilla.com\/en\/c-contactform\/ \"><i class=\"fas fa-sign-in\"><\/i><span class=\"w-btn-label\">contact form<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container us_custom_44f0236d has_bg_color\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_outlined color_primary align_center\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;\"><i class=\"far fa-comments\"><\/i><\/div><div class=\"w-iconbox-meta\"><h4 class=\"w-iconbox-title\">Technical questions?<\/h4><div class=\"w-iconbox-text\"><p>We have awakened your interest in cadvilla, but you still have some technical questions? Our support team will be happy to help. Simply write us using the contact form below.<\/p>\n<\/div><\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_center\"><a class=\"w-btn us-btn-style_5 us_custom_2ac0b1fd icon_atleft\" title=\"contact form\" href=\"https:\/\/www.cadvilla.com\/en\/c-contactform\/ \"><i class=\"fas fa-sign-in\"><\/i><span class=\"w-btn-label\">contact form<\/span><\/a><\/div><div class=\"w-separator size_small\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Frequently asked questions - FAQ\u00b4s\" font_container=\"tag:p|text_align:center\" use_theme_fonts=\"yes\" el_class=\"ca-headertext\"] Frequently asked questions about cadvilla For which users is cadvilla intended?Our 3D architecture software includes a very simple and self-explaining user interface concept in combination with powerful features. Therefore, the CAD program is ideal for both professional and private users. Our clients in the commercial sector...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6376","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - FAQ\u00b4s - cadvilla<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cadvilla.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - FAQ\u00b4s - cadvilla\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cadvilla.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"cadvilla\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-22T11:30:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/faq\\\/\",\"name\":\"Frequently asked questions - FAQ\u00b4s - cadvilla\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/#website\"},\"datePublished\":\"2019-06-13T14:33:07+00:00\",\"dateModified\":\"2023-10-22T11:30:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently asked questions &#8211; 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