{"id":16214,"date":"2026-03-31T14:08:12","date_gmt":"2026-03-31T12:08:12","guid":{"rendered":"https:\/\/www.cadvilla.com\/?p=16214"},"modified":"2026-03-31T14:14:01","modified_gmt":"2026-03-31T12:14:01","slug":"online-support_en","status":"publish","type":"post","link":"https:\/\/www.cadvilla.com\/en\/support\/online-support_en\/","title":{"rendered":"Online Support for cadvilla"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div>\n<p><strong>We help you online to answer your questions as quickly as possible<\/strong><\/p>\n<p>To enable online access to your PC, we use the TeamViewer software from TeamViewer GmbH in G\u00f6ppingen. You can find further information about this product at <a href=\"https:\/\/www.teamviewer.com\">www.teamviewer.com<\/a>. Our support is based on the current TeamViewer version.<\/p>\n<p><a href=\"https:\/\/get.teamviewer.com\/cadvilla\">Click here to download the cadvilla Remote Support directly from the TeamViewer website.<\/a><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_custom laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--custom-columns:1.2fr 2.4fr 2.4fr \"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><figure id=\"attachment_22\" aria-describedby=\"caption-attachment-22\" style=\"width: 174px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/get.teamviewer.com\/cadvilla\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-dominant-color=\"878b86\" data-has-transparency=\"true\" style=\"--dominant-color: #878b86;\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-22 size-full has-transparency\" src=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/remotesupport.png\" alt=\"Remote Quick Support cadvilla\" width=\"174\" height=\"54\" \/><\/a><figcaption id=\"caption-attachment-22\" class=\"wp-caption-text\"><em>Click on the image to start<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><figure id=\"attachment_10265\" aria-describedby=\"caption-attachment-10265\" style=\"width: 174px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS.exe\" target=\"_blank\" rel=\"noopener noreferrer\"><img data-dominant-color=\"4f82d5\" data-has-transparency=\"true\" style=\"--dominant-color: #4f82d5;\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-10265 size-full has-transparency\" src=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/tv-qs.png\" alt=\"\" width=\"174\" height=\"54\" \/><\/a><figcaption id=\"caption-attachment-10265\" class=\"wp-caption-text\"><em>Click on the image to start<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h4>Online Support directly on your PC:<\/h4>\n<ul>\n<li>To download the program for the cadvilla online support (Publisher: TeamViewer GmbH, size approx. 11.6 MB), please click on one of the buttons on the top (Remote Support) and then run the program. Of course, you can also download this program directly from the TeamViewer website.<\/li>\n<li>After running the program, a window will open displaying your personal <strong>Teamviewer ID <\/strong>and an associated <strong>password<\/strong>.<\/li>\n<li>Call us at the displayed phone number and <strong>arrange an online support appointment<\/strong>.<\/li>\n<li>For the online support, we need your personal Teamviewer ID number and the password. Please provide us with these two credentials <strong>before starting the online session<\/strong>.<\/li>\n<li>We will then enter these two credentials on our computer, which gives us access to your computer and allows us to control it remotely. All actions performed by us will be displayed simultaneously on your screen.<\/li>\n<li>Communication can take place in parallel via telephone, Skype, or chat.<\/li>\n<\/ul>\n<h5>Further information:<\/h5>\n<p>As soon as you close the cadvilla online support window, we no longer have any possibility to access or remotely control your computer. When you start the cadvilla online support again, your ID number will remain the same, but a new password will be generated automatically for your security.<\/p>\n<hr \/>\n<h4>Online Support via our PC \u2013 we show you the solution:<\/h4>\n<p>If you are currently not at your own PC but have an internet connection from another computer, and you would like us to show you the solution to your question on our screen, please proceed as follows:<\/p>\n<ul>\n<li>Call us at our phone number and <strong>arrange an online presentation appointment<\/strong>.<\/li>\n<li>To download the program for a cadvilla presentation (Quick Join \u2013 Publisher: TeamViewer GmbH, size approx. 8.9 MB), please click on the following button (Remote Support) and then run this program. You can also download this program directly from the TeamViewer website.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.cadvilla.com\/download\/cadvilla_praesentation.exe\">Download cadvilla Presentation Tool (Quick Join)<\/a><\/p>\n<figure id=\"attachment_1114\" aria-describedby=\"caption-attachment-1114\" style=\"width: 174px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.cadvilla.com\/download\/cadvilla_praesentation.exe\"><img data-dominant-color=\"7e8179\" data-has-transparency=\"false\" style=\"--dominant-color: #7e8179;\" loading=\"lazy\" decoding=\"async\" class=\"wp-image-1114 size-full not-transparent\" src=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/quick_join_small.png\" alt=\"cadvilla Pr\u00e4sentation\" width=\"174\" height=\"54\" \/><\/a><figcaption id=\"caption-attachment-1114\" class=\"wp-caption-text\">Zum Start auf das Bild klicken<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"We help you online to answer your questions as quickly as possible To enable online access to your PC, we use the TeamViewer software from TeamViewer GmbH in G\u00f6ppingen. You can find further information about this product at www.teamviewer.com. Our support is based on the current TeamViewer version. Click here to download the cadvilla Remote...","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"interne_tags":[],"class_list":["post-16214","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Online Support for cadvilla - cadvilla<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cadvilla.com\/en\/support\/online-support_en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online Support for cadvilla - cadvilla\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cadvilla.com\/en\/support\/online-support_en\/\" \/>\n<meta property=\"og:site_name\" content=\"cadvilla\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-31T12:08:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-31T12:14:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cadvilla.com\/wp-content\/uploads\/remotesupport.png\" \/>\n\t<meta property=\"og:image:width\" content=\"174\" \/>\n\t<meta property=\"og:image:height\" content=\"54\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ewald1966\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ewald1966\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/support\\\/online-support_en\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/support\\\/online-support_en\\\/\"},\"author\":{\"name\":\"Ewald1966\",\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/#\\\/schema\\\/person\\\/6bf6f84e91ed27b4e639896fb6c6ff90\"},\"headline\":\"Online Support for cadvilla\",\"datePublished\":\"2026-03-31T12:08:12+00:00\",\"dateModified\":\"2026-03-31T12:14:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/support\\\/online-support_en\\\/\"},\"wordCount\":492,\"publisher\":{\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/support\\\/online-support_en\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.cadvilla.com\\\/wp-content\\\/uploads\\\/remotesupport.png\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/support\\\/online-support_en\\\/\",\"url\":\"https:\\\/\\\/www.cadvilla.com\\\/en\\\/support\\\/online-support_en\\\/\",\"name\":\"Online Support for cadvilla - 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